Shipping Policy

Shipping

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible.

Processing Time

• Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

• During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

• France: 2–5 business days

• Europe: 3–8 business days

• International: 7–15 business days

Please note that delivery times are estimates and may vary due to customs, weather, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method. Any available free shipping promotions will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (if available), allowing you to monitor your shipment.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package is lost or significantly delayed, please contact us. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damaged item(s). We will review your claim and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are happy to assist you.